The Customer Success Engineer will play a key role in the organization helping Daasity’s merchants drive value out of our platform.
Daasity is creating a platform to enable direct-to-consumer (DTC) merchants to become data-driven by organizing, analyzing, and understanding their data. Our platform powers some of the largest DTC brands on Shopify. Our merchants are high-growth brands making Daasity an exciting and challenging work environment where problem solvers thrive.
Who Should Apply?
Daasity is seeking an exceptional and dynamic Customer Success Engineer to own and nurture merchant relationships post implementation of the Daasity platform. The right candidate for this role will have a passion for enabling merchants, experience and a love for SaaS, demonstrable success in a similar role, knowledge of the digital landscape and a thirst to learn. This role will be required to interface directly with merchants via phone, email, web conference and sometimes in person to understand and help guide usage of our platform and data model to meet their business needs. Additionally, this person will be instrumental in up-sell/cross-sell opportunities. It is critical that the person in this role be a self-starter, a creative problem solver, strategic and be willing to go above and beyond for customer satisfaction. Experience with SQL/Looker preferred.
What will your day-to-day look like?
- Work closely with implementation and technical teams to ensure smooth transition from Sales > Onboarding > Merchant Success and ultimately enabling the merchant to use and gain value from our platform
- Drive adoption of the Daasity app throughout the merchant’s organization and identify additional contacts or divisions within the organization to utilize Daasity
- Become a trusted advisor within the merchant’s organization, including end users, decision makers, and company executives
- You will deliver technical leadership coupled with a deep understanding of data modeling to drive greater business value and satisfaction
- Create great experiences for our merchants when they need help
- Build trust and advisory relationships with analysts to help them better use the product
- Set and manage merchant expectations
- Proactively identify signals of potential churn risk and develop action plans to address and course correct
- Use a proactive approach to keep merchants informed of all product enhancements and product roadmap that will enhance their business
- Solve merchant issues (either usability questions or necessary product enhancements) independently or escalating as needed
- Act as a voice of the merchant, communicating needs or feature requests internally to influence product roadmap enhancements
- Turn Daasity merchants into our biggest advocates
- Go beyond the question being asked; understand how our merchants define their own success with the product and help them work toward that success
Requirements:
- Bachelor’s degree or equivalent experience
- 2+ years of relevant Customer Success Management or Account Manager experience
- Experience managing and maintaining 30-50 accounts
- Knowledge and understanding of BI tools; Looker preferred
- Exposure to SQL within a business setting; new grads who have used, learned, or taught themselves SQL will be considered
- A love of data and how companies can use their data to solve data access, usage, and visualization challenges
- An ability to navigate and advise on efforts related to complex customer requests or projects
- Organizational skills and the ability to multitask
- Knowledge of Shopify or experience in D2C business a plus
- Fantastic and confident presentation skills
- Self-motivated and driven – a problem solver
Who We Are:
At Daasity, we believe every company – no matter the size – should have access to the data and tools they need to be successful. But far too often, that’s not the case. Founded in 2017, Daasity is the first and only data analytics platform built exclusively for Direct-to-Consumer brands by industry leaders in the Direct-to-Consumer space.
Daasity provides DTC brands with a business insights solution tailored to their specific needs. Start seeing value today with a platform that’s built to last for tomorrow. When it comes to making big decisions and big data, we get it. When it comes to your business, we get that, too.
Daasity embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.
What We Offer:
- Remote first organization
- Competitive compensation
- Competitive medical, dental and vision coverage for you and your dependents
- Ancillary Benefits include Short & Long-term Disability Insurance, FSA/HSA options, Mental Health Services via TalkSpace, Health Advocate
- 401(k) with over 20 investment options
- New MacBook and $450 Home Office Credit
- Stock Options
- Unlimited PTO
- Paid parental leave
- Collaborative, transparent, and fun-loving work environment
Application Process:
These steps may vary by role and are dependent on the needs of the company.
- Application Screening
- Initial/Behavioral Interview with the Recruiting Team
- Interview with the hiring manager
- Follow up interview, if applicable
- Reference Check
- Offer Package
- Background Check
Thank you for considering Daasity!