The Care Management Coordinator (CMC) collaborates closely with patients and provider offices on behalf of the CM customer. The CMC is responsible for managing inbound and outbound calls and is an integral and key member of CM to ensure patients receive their recommended follow-up care within an appropriate timeframe for increased patient adherence and optimal outcomes. Care Management (CM) is a new, radically different approach to the longitudinal management of patients enrolled in screening programs or patients who present with an incidental finding.