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Key Responsibilities

Customer Engagement: Answer incoming phone calls and interact with customers to qualify projects based on budget and design preferences.
Appointment Scheduling: Coordinate and schedule appointments for sales representatives, ensuring efficient use of their time and resources and that appointments are properly allocated and conflicts are minimized.
Customer Communication: Keep customers informed about the progress of their projects, provide updates, and follow up on any outstanding matters.
Client Prospecting: Identify and research potential clients through various channels, including online and in person platforms, to expand the client base and generate new business opportunities.
Design Creation: Learn to use CAD software to create stained glass designs and hand drawn designs based on customer specifications and preferences.
Work Order Creation: Generate detailed work orders for the production team based on approved designs and customer requirements.
Google Drive and Zoho: Organize and maintain files on Google Drive, as well as manage data entry and updates in the Zoho platform to ensure smooth workflow and easy retrieval of information.
Collaboration: Work closely with the sales team, production department, and other internal teams to facilitate efficient communication and workflow.

Future responsibilities:
- Material Procurement: Assist in purchasing stained glass materials, ensuring timely and cost-effective procurement while maintaining inventory levels.
- Travel Coordination: Handle travel arrangements, including flights, hotel accommodations, and car rentals, for the traveling stained glass installation team and subcontractors

Knowledge, Skills & Attributes

Excellent verbal communication and phone skills as this will be a large part of the position
Team player attitude and the ability to collaborate with cross-functional teams.
Positive attitude, proactive mindset, and a strong work ethic.
Ability to work effectively in a fast-paced environment, managing multiple tasks simultaneously.
Excellent organizational skills and attention to detail, ensuring accuracy in all tasks.
A willingness to learn and expand skills in design creation while using different software like CAD
Proficiency in Google Drive and have a willingness to learn and adapt to new software tools like ZOHO
A professional appearance
Ability to relate to customers and their needs
Open to learning how to sell stained glass windows in the future

Physical Demands

Prolonged periods working at a desk on a computer, occasionally meeting clients in their homes

Supervision

There are no supervisory responsibilities for this position.