Summary: This position is full time and responsible for contacting warm leads through phone and email. Providing quotes to prospective customers for residential and commercial properties. Build relationships with Property Managers, Architects, Glass Shops, Window Treatment Companies, Interior Designers, and build a book of ongoing business. Ensuring projects get completed efficiently and successfully with excellent customer service.
- Client Communication: Answer incoming calls, engage with potential customers remotely, and discuss window film projects, providing exceptional customer service through virtual communication channels.
- Sales Calls and Appointments: Conduct virtual sales calls with prospective residential and commercial customers, leading to virtual appointments, and providing verbal or written quotes through video conferencing or phone calls.
- Bid Identification: Look through bid platforms to identify and pursue projects that align with the company's capabilities and goals.
- Subcontractor Collaboration: Work with subcontractors to print specific custom materials, such as logos, graphics, and custom designs, as needed.
- Client Follow-up: Follow up with clients on completed projects to ensure satisfaction, address inquiries, and maintain positive client relationships.
- Online Business Development: Engage in virtual outreach to glass shops, blind companies, architects, and interior designers to introduce the company, build relationships, and explore potential business collaborations.
- Virtual Deposit Collection: Collect deposits for sold orders through secure online payment platforms, ensuring proper documentation and timely financial transactions.
- Lead Handling: Call leads on the same day of inquiry, displaying responsiveness and commitment to customer engagement.
- Project Status Follow-up: Follow up on pending projects, providing updates and maintaining effective communication with clients.
Knowledge, Skills & Attributes
- Ability to multitask and work in a fast paced environment
- Proficiency with Microsoft Office, Google Drive, and CRM applications
- Being able to communicate with prospects in a professional and friendly manner
- Personable and social to build relationships with team members and customers
- Ability to work independently and with a team
- Attention to detail and the ability to take accurate measurements and create proposals
- Ability to provide excellent customer service experiences
- Professional appearance
- Clean drivers license
- Motivated and driven to succeed
- Knowledge of bidding platforms
- A humble and positive attitude
- Openness to sales coaching and working with a sound process
- Strong ambition to grow sales and your own earnings
- Ability to relate to customers and their needs both on the phone and in-person
- Ability to think technically/ understand products and installation techniques
- Effective time management and prioritization skills
- Knowledge on setting up video calls like Zoom to have meetings
Prolonged periods working at a desk on a computer and driving to sales appointments.
There are no supervisory responsibilities for this position.