OUR COMPANY
SimX is a fast-growing startup bringing virtual and augmented reality to medical simulation training. Our product is the first comprehensive professional-grade VR medical simulation system, and it is used by our customers to train physicians, nurses, paramedics and other allied health professionals. Since our product has become generally available, demand has exploded and we're in need of new team members to move our product forward.
Our company has an ambitious and high-impact purpose: to transform the way healthcare professionals are trained in order to take a dent out of the more than 400,000 people who die every year from preventable medical errors. We're a dynamic team that includes a wide set of medical professionals, artists, designers, scientists, engineers, and many others, all of whom have dedicated their time to achieving our mission. We are looking for new team members who are excited about our mission and have the drive to thrive in the startup environment.
THE JOB
As a Customer Success Specialist, you will be providing a world-class experience for our customers as they set out on their SimX journey. You will be leading new customer onboardings while providing continuous support for our customer base. Additionally, you will also lead IT setup, configuration, and logistics of hardware/software related to our product. This is a customer-facing role that will require strong communication and organization skills as well as technical understanding.
CORE RESPONSIBILITIES
- Lead virtual and/or in-person customer onboardings (setup, kickoffs, training, etc.)
- Create, update, and maintain new and existing processes to make customer onboarding more efficient
- Gather and delineate key insights on the performance customer onboardings
- Attend and participate at industry specific conferences
- For support requests, provide assistance and status updates to internal and external stakeholders
MINIMUM REQUIREMENTS
- 1-3 years of professional experience in customer success, specifically training, onboarding, implementation, professional services, or consulting within the SaaS industry
- Familiarity with customer success metrics and comfortable analyzing and presenting data
- Self-motivated, meticulous, and organized problem-solver
- Strong communication and teamwork skills
- Proficient with common office and sales tools such as Salesforce, Microsoft Teams, Google Docs/Microsoft Office, etc.
- Willingness to work on a flexible schedule, including potential occasional early morning or evening meetings
- Willingness to travel for work
- Proof of eligibility to work in the United States
- Permanent residence in the United States
This is a full-time, remote position. Candidates must live within the United States. In addition, candidates will also be expected to attend major simulation conferences and/or in person closing meetings potentially as frequently as monthly.
PREFERRED SKILLS
Note: these are not required to be a successful applicant, but we'd love it if you have one or two! Please also feel free to let us know if you have skills not listed here that you think would make you a great fit for our company.
- Bachelor’s Degree in Health Administration, Public Health, Information Technology, or similar
- Professional experience within the healthcare industry
- Experience with VR or AR hardware and software
- Some project management experience
COMPENSATION & BENEFITS
- Target salary range: $55,000-65,000 annually; commensurate with experience
- Remote work environment
- SimX covers 99% of employee premiums and 50% of dependent premiums for medical, dental, and vision
- 401(k) with employer matching
- Company laptop, home office credit, and internet reimbursement
- Unlimited PTO
APPLICATION PROCESS
- Application Screening
- Initial Phone Screen with the Recruiter
- Interview with the Hiring Manager
- Presentation Exercise with Panel
- Final interview with the Senior Leadership
- Offer Package
SimX is an equal opportunity employer. Our goal is to have a workforce that represents the full diversity of the health professionals that we aim to train and the patients whose care we want to improve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. SimX is committed to making reasonable accommodations to qualified individuals with disabilities. Please email daniella.tutson@simxar.com for further assistance.
The hiring department will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate.
The hiring department will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate.