Customer Success Specialist - Remote, USA

SimX
Currently not accepting applications
OUR COMPANY
SimX is a fast-growing startup bringing virtual and augmented reality to medical simulation training. Our product is the first comprehensive professional-grade VR medical simulation system, and it is used by our customers to train physicians, nurses, paramedics and other allied health professionals. Since our product has become generally available, demand has exploded and we're in need of new team members to move our product forward.

Our company has an ambitious and high-impact purpose: to transform the way healthcare professionals are trained in order to take a dent out of the more than 400,000 people who die every year from preventable medical errors. We're a dynamic team that includes a wide set of medical professionals, artists, designers, scientists, engineers, and many others, all of whom have dedicated their time to achieving our mission. We are looking for new team members who are excited about our mission and have the drive to thrive in the startup environment.

THE JOB
As a Customer Success Specialist, you will provide world-class experiences for our customers throughout their SimX journey. You will lead onboarding and training efforts for new customers while providing continuous support for our existing customers. Additionally, you will also lead IT setup, configuration, and logistics of hardware when purchased by our customers. This is a customer-facing role that will require elite communication and organization skills as well as product and technical expertise.

CORE RESPONSIBILITIES
  • Lead virtual and/or in-person customer onboarding and training
  • Assist with hardware and software setup
  • Attend and participate in in-person trainings and/or industry conferences
  • For support requests, provide updates, status, and completion information to internal and external stakeholders
  • Update and maintain existing processes while assisting in creating new ones 

MINIMUM REQUIREMENTS
  • 1-3 years of professional experience in customer success, specifically training, onboarding, implementation, and account management
  • Proficient with common office and sales tools such as Salesforce, Microsoft Teams, Google Docs/Microsoft Office, and others
  • Self-motivated, meticulous, and organized problem-solver
  • Willingness to work on a flexible schedule, including potential occasional early morning or evening meetings
  • Strong communication and teamwork skills
  • Willingness to travel for work (up to 30%)
  • Proof of eligibility to work in the United States
  • Permanent residence in the United States

This is a full-time, remote position. Candidates must live within the United States. In addition, candidates will also be expected to attend major simulation conferences and/or in person closing meetings potentially as frequently as monthly.

PREFERRED SKILLS
Note: these are not required to be a successful applicant, but we'd love it if you have one or two! Please also feel free to let us know if you have skills not listed here that you think would make you a great fit for our company.

  • Bachelor’s Degree in Health Administration, Public Health, Information Technology, or similar
  • Professional experience within the healthcare industry 
  • Experience with VR or AR hardware and software
  • Some project management experience

COMPENSATION & BENEFITS
  • Target salary range: $55,000-65,000 annually; commensurate with experience
  • Remote work environment
  • SimX covers 99% of employee premiums and 50% of dependent premiums for medical, dental, and vision
  • 401(k) with employer matching
  • Company laptop, home office credit, and internet reimbursement
  • Stock Options
  • Unlimited PTO

APPLICATION PROCESS
  • Application Screening
  • Initial Phone Screen with the Recruiter
  • Interview with the Hiring Manager
  • Presentation Exercise with Panel
  • Final interview with the Senior Leadership
  • Offer Package

SimX is an equal opportunity employer. Our goal is to have a workforce that represents the full diversity of the health professionals that we aim to train and the patients whose care we want to improve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. SimX is committed to making reasonable accommodations to qualified individuals with disabilities. Please email daniella.tutson@simxar.com for further assistance.
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