The individual in the position is required to have working knowledge of all the below functions to include but not limited to:
· Take customer inquiries and orders.
· Enter customer purchase orders, change orders, and reconciles sales order edit.
· Updates orders and releases to warehouse.
· Prepares and forwards shipping papers to warehouse.
· Prepare and submits customer invoicing to Holland’s Accounting department
· Interfaces with purchasing/materials on customer requirements.
· Research, cost, price, & quote international equipment spare parts.
· Thoroughly address & resolve customer complaints & problem orders (NCR’s/RMA’s).
· Distribute order/contract information, internally or externally, as required.
· Investigates pricing discrepancies, short payments.
· Contribute to the Continual Improvement of the customer service department.
· All other duties as assigned
PHYSICAL REQUIREMENTS:
· Standing, walking, bending, and sitting for extended periods are required to perform basic office functions.
· Ability to lift up to 15 pounds is regularly required for filing and other record keeping duties.
· Vision must be sufficient for inputting data into a computer.
· Keyboarding skills that reduce the risk of carpal tunnel and other office related injuries.
ENVIRONMENTAL CONDITIONS:
· Indoor office environment/hybrid work environment
· May occasionally enter shop or warehouse
QUALIFICATIONS:
· High School graduate or equivalent.
· 3+ years Customer Service experience.
· Proficient in Word, Excel (charts and graphs)
· Microsoft Outlook system knowledge/experience.
· IFS system knowledge desirable.
· Excellent organizational skills with attention to detail.
· Strong problem-solving skills.
· Positive attitude & strong work ethic.
· Strong oral and written communication skills.
· Good interpersonal skills in dealing with customers, employees, management, and vendors.
· Ability to work in team environment.
· Must maintain a valid driver’s license and abide by our Corporate Fleet Policy.